Movers Edgware Service Terms and Conditions
These Terms and Conditions govern all removal, transport, packing, storage and related services provided by Movers Edgware. By making a booking, confirming a quotation, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Movers Edgware, the removal and related services provider.
Customer means the person, firm or organisation requesting the services and responsible for payment.
Services means any removal, packing, unpacking, loading, unloading, transport, storage, waste removal or ancillary services supplied by the Company.
Goods means all items handled, packed, moved, stored or otherwise dealt with by the Company on behalf of the Customer.
Contract means the agreement between the Company and the Customer, incorporating these Terms and Conditions and any written quotation or service confirmation.
2. Scope of Services
The Company provides domestic and commercial removal and related services within the United Kingdom, including local moves, long distance moves and associated services such as packing, dismantling and reassembly of furniture, and the handling of approved waste and unwanted items. The exact scope of services will be described in the quotation or booking confirmation issued to the Customer.
Any services not expressly set out in the quotation or booking confirmation will be considered additional and may incur extra charges. The Company reserves the right to decline any service request at its discretion, particularly where it considers the work unsafe, unlawful, or outside its operational capability.
3. Booking Process and Quotations
3.1 Initial enquiries
The Customer may request a quotation by providing accurate information about the property locations, access conditions, inventory of items, special requirements and preferred dates. Quotations may be given verbally or in writing, and the Company may request a site visit or further details before confirming a price.
3.2 Quotations
Unless otherwise stated, quotations are based on the information supplied by the Customer and on normal access, parking and working conditions. Quotations are typically valid for a limited period stated at the time of issue. If no period is stated, they are valid for 30 days from the date of issue, after which the Company may amend or withdraw them.
3.3 Basis of quotation
Quotations assume the following.
That the work can be carried out in one continuous visit within normal working hours.
Reasonable and safe access for the vehicle and crew at both collection and delivery addresses.
That the Customer has complied with all legal, parking and access requirements at each location.
That no items require specialist handling, equipment or permits not disclosed at the time of quotation.
3.4 Forming the contract
A binding contract is formed when the Customer confirms acceptance of the quotation and the Company issues a booking confirmation, or when the Customer pays any requested deposit, whichever occurs first. All bookings are subject to the availability of vehicles and staff on the required date.
4. Customer Responsibilities
The Customer agrees to.
Provide full, honest and accurate information about the work, including all addresses, access restrictions, parking arrangements, property layout and inventory of Goods.
Arrange suitable and lawful parking for the Companys vehicles, including any necessary permits or permissions.
Ensure that Goods are suitably prepared for transport, including proper packing where the Company is not providing packing services.
Be present or represented by an authorised person during the removal to provide access, instructions and confirmation of completion.
Comply with all relevant laws, regulations and third party requirements relating to the premises and Goods.
The Customer is responsible for ensuring that Goods are free from prohibited items, including but not limited to illegal substances, firearms, explosives, flammable materials, hazardous chemicals, perishable goods and any items the Company has specifically refused to handle.
5. Payments, Charges and Deposits
5.1 Pricing and additional charges
All prices are quoted in pounds sterling and are exclusive of any applicable taxes or statutory charges, unless expressly stated otherwise. The Company may charge additional fees where.
Work takes longer than reasonably expected due to inaccurate or incomplete information provided by the Customer.
Access is significantly more difficult than disclosed, including long carries, stair-only access, restricted lifts or poor vehicle access.
There are delays beyond the Companys control, such as waiting for keys, third party contractors, or access to premises.
Additional Goods or services are requested on the day that were not included in the quotation.
5.2 Deposits and payment terms
The Company may require a deposit at the time of booking. Deposits are applied towards the total charges and may be subject to cancellation provisions set out in these Terms and Conditions.
Unless otherwise agreed in writing, the balance of the payment is due prior to commencement of the Services or immediately upon completion on the same day. The Company reserves the right to withhold commencement or completion of Services where payment has not been received in accordance with agreed terms.
5.3 Late payment
If the Customer fails to pay any sum due on the due date, the Company may charge reasonable interest on overdue amounts and may suspend further services until outstanding sums are paid. The Customer is responsible for all reasonable costs of collection and enforcement incurred by the Company in recovering overdue amounts.
6. Cancellations, Postponements and Amendments
6.1 Customer cancellations
If the Customer wishes to cancel or postpone a booking, notice must be given as early as possible. The following may apply unless otherwise stated in writing.
Where cancellation or postponement is notified more than a set number of working days before the scheduled service date, the Company may retain part or all of any deposit to cover administrative and planning costs.
Where cancellation or postponement is notified at shorter notice, or on the day of the service, the Company may charge a percentage of the quoted price or the full amount, depending on the circumstances and losses incurred.
The exact cancellation scale and any applicable fees will be confirmed at the time of booking and may vary depending on the size and complexity of the job.
6.2 Company cancellations
The Company may cancel or suspend the Services where.
The Customer fails to provide required information, access, permits or payment.
Weather or other conditions make the work unsafe or impossible to perform.
The Company becomes aware of health and safety risks, illegal activities, or the presence of prohibited items.
In such cases, the Company will, where possible, offer an alternative date or partial refund, subject to any costs already incurred.
6.3 Amendments
If the Customer requests changes to the booking, such as dates, times, addresses or scope of work, the Company will use reasonable efforts to accommodate these changes. Any amendments may result in revised pricing, and availability cannot be guaranteed until confirmed by the Company.
7. Access, Parking and Property Conditions
The Customer is responsible for making sure that the Company has adequate and lawful access to all properties. This includes ensuring that driveways, roads and entrances are clear and accessible for the Companys vehicles.
Parking restrictions, permits and any associated fines are the responsibility of the Customer. If the Company receives a parking fine because the Customer failed to secure appropriate permissions, the Customer will reimburse the Company for the full amount and any associated administrative charges.
The Customer should protect floors, walls and fixtures where necessary. While the Company will take reasonable care, it will not be liable for normal wear, minor scuffs or marks that can reasonably occur during a removal, especially in tight or difficult access areas.
8. Liability for Loss or Damage
8.1 Duty of care
The Company will exercise reasonable skill and care in handling, packing, moving and storing Goods. However, the Customer acknowledges that some risk of damage or loss is inherent in removal activities.
8.2 Exclusions and limitations
Unless agreed otherwise in writing, the Company will not be liable for.
Loss or damage arising from faulty or inadequate packing by the Customer or a third party.
Pre existing damage, defects, wear or inherent vice in Goods, including fragile or unstable items.
Loss of data or software, purely financial losses, or consequential loss such as loss of profit, loss of opportunity or emotional distress.
Damage to property where access is unusually difficult, where items must be manoeuvred through tight spaces, or where the Customer requires the Company to attempt moves against professional advice.
8.3 Limits of liability
The Companys total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable amount per item or per consignment, as specified in any applicable insurance or in the quotation. The Customer should inform the Company in advance if any single item or overall consignment exceeds standard limits so that alternative arrangements may be discussed.
8.4 Notification of claims
The Customer must inspect Goods and premises as soon as reasonably practicable on completion of the Services. Any visible damage or loss should be reported to the crew on the day and confirmed in writing to the Company within a reasonable period. Failure to report issues within a reasonable period may affect the Companys ability to properly investigate and handle any claim.
9. Insurance and Customer Protection
The Company maintains appropriate insurance cover for its activities, subject to policy terms, conditions and exclusions. Details of the main cover and any limitations can be provided to the Customer on request.
The Customer is encouraged to arrange their own additional insurance for high value items or where they require cover beyond the Companys standard limits. The Customer remains responsible for ensuring that any such insurance is suitable for their needs.
10. Waste Handling, Disposal and Environmental Compliance
10.1 Waste regulations
Where the Company agrees to remove unwanted items, rubbish or waste, it will do so in compliance with applicable UK waste and environmental regulations. The Company will only transport and dispose of waste at authorised facilities and will take reasonable steps to ensure lawful and responsible handling.
10.2 Prohibited and restricted waste
The Company cannot remove hazardous, clinical, chemical or other controlled wastes unless explicitly agreed in writing and in compliance with all licensing and regulatory requirements. The Customer must not present such items as normal household or commercial waste. If prohibited waste is found among Goods or refuse, the Company may refuse to transport it and may charge additional fees for any necessary handling, segregation or return.
10.3 Customer responsibility for waste
The Customer remains responsible for the nature, classification and legality of any waste handed over to the Company. The Customer warrants that all such materials are lawful to transport and dispose of as general or agreed waste. Any fines, penalties or costs incurred by the Company as a result of the Customers failure to comply with waste regulations may be recovered from the Customer.
11. Health and Safety
The Company places high importance on the health and safety of its staff, Customers and the public. The Customer agrees to co operate with all reasonable health and safety instructions, including keeping children and pets away from moving operations, avoiding interference with lifting and carrying, and notifying the Company of any known hazards at the premises.
The Company may suspend or adjust working methods if it considers there is an unacceptable risk. In such cases, the Company will discuss alternative arrangements with the Customer, which may involve revised pricing or dates.
12. Force Majeure
The Company will not be liable for any delay, failure or inability to perform its obligations where such performance is prevented or affected by events beyond its reasonable control. These may include, but are not limited to, extreme weather, natural disasters, accidents, road closures, strikes, civil disturbances, acts of terrorism, pandemics, fuel shortages, or failure of third party services.
Where a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and will use reasonable endeavours to rearrange the Services at a mutually convenient time.
13. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be addressed promptly. The Company will investigate complaints in good faith and seek a fair resolution.
If a dispute cannot be resolved directly, either party may consider using an appropriate mediation or alternative dispute resolution service before resorting to legal proceedings, although this is not a mandatory requirement.
14. Data Protection and Privacy
The Company may collect and process personal data relating to the Customer, such as contact details, addresses and payment information, for the purposes of providing Services, managing bookings, handling payments and dealing with enquiries or complaints. The Company will take reasonable steps to keep such information secure and will only retain it for as long as necessary for these purposes or as required by law.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior discussions or understandings.
16.2 Variations
No variation of these Terms and Conditions will be effective unless agreed in writing by an authorised representative of the Company.
16.3 Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
16.4 Third party rights
No person other than the Company and the Customer shall have any rights to enforce any term of the Contract.
By proceeding with a booking, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
